{"componentChunkName":"component---src-templates-blog-js","path":"/blog/whitepaper-self-service-portal","result":{"data":{"blog":{"id":"Prismic__BlogPost__YIFUdRAAACIAEn92","alternate_languages":[],"firstPublicationDate":"2021-04-22T10:48:26+0000","uid":"whitepaper-self-service-portal","content":{"createdAt":"2021-04-22","title":{"text":"Whitepaper: In 5 stappen een gebruiksvriendelijk self-service portal"},"intro":{"text":"Is jouw organisatie veel tijd kwijt aan het verlenen van support en service aan je klanten? Bijvoorbeeld door het plannen van afspraken, contractmanagement of het wijzigen van klantgegevens? Juist dit soort zaken kun je digitaliseren in een self-service portal. Waar moet je op letten bij ontwikkeling?"},"author":{"text":"One Shoe"},"hero":{"alt":"self-service portal whitepaper","localFile":{"id":"4707e07e-1597-56ad-8525-2c9f1fad9474","childImageSharp":{"id":"aaf515da-d226-58dc-8c9f-fa70d8b23eb4","fixed":{"width":400,"height":200,"src":"/static/2f195fbacfd3e92794287b9b93d90de0/497c6/3276180e-60ef-4556-9457-56d91022e12d_whitepaper%2Bself-service%2Bheader.png","srcSet":"/static/2f195fbacfd3e92794287b9b93d90de0/497c6/3276180e-60ef-4556-9457-56d91022e12d_whitepaper%2Bself-service%2Bheader.png 1x,\n/static/2f195fbacfd3e92794287b9b93d90de0/2a4de/3276180e-60ef-4556-9457-56d91022e12d_whitepaper%2Bself-service%2Bheader.png 1.5x,\n/static/2f195fbacfd3e92794287b9b93d90de0/ee604/3276180e-60ef-4556-9457-56d91022e12d_whitepaper%2Bself-service%2Bheader.png 2x"}}},"desktop":{"url":"https://images.prismic.io/oneshoe-web/3276180e-60ef-4556-9457-56d91022e12d_whitepaper+self-service+header.png?auto=compress,format&rect=0,0,2800,1400&w=2800&h=1400"},"mobile":{"url":"https://images.prismic.io/oneshoe-web/3276180e-60ef-4556-9457-56d91022e12d_whitepaper+self-service+header.png?auto=compress,format&rect=0,0,2800,1400&w=700&h=350"},"tablet":{"url":"https://images.prismic.io/oneshoe-web/3276180e-60ef-4556-9457-56d91022e12d_whitepaper+self-service+header.png?auto=compress,format&rect=0,0,2800,1400&w=1400&h=700"}},"body":[{"__typename":"PrismicBlogPostBodyBody","id":"Prismic__BlogPostBodyBody__Prismic__BlogPost__YIFUdRAAACIAEn92__body__0","slice_type":"body","primary":{"body_text":{"html":"

Uit jarenlange ervaring met de ontwikkeling van portals (o.a. voor DHL, Nuffic en RINO Groep) weten we dat een relevant en gebruiksvriendelijk self-service portal je klant én organisatie verder brengt.

Alleen, hoe pak je dat aan?

In 5 stappen een gebruiksvriendelijk self-service portal

In deze whitepaper doorlopen we de verschillende stadia in de ontwikkeling van een self-service portal. We bespreken de rol van het portal in je (digitale) strategie, gaan in op je doelgroep, het belang van gebruiksgemak en vertellen je waar je op moet letten qua koppelingen en technologie.

Na het lezen van deze whitepaper heb je een stevig fundament en een vliegende start voor een self-service portal dat optimaal gaat renderen!

> Download whitepaper 'In 5 stappen een gebruiksvriendelijk self-service portal' hier
","text":"Uit jarenlange ervaring met de ontwikkeling van portals (o.a. voor DHL, Nuffic en RINO Groep) weten we dat een relevant en gebruiksvriendelijk self-service portal je klant én organisatie verder brengt. Alleen, hoe pak je dat aan? In 5 stappen een gebruiksvriendelijk self-service portal In deze whitepaper doorlopen we de verschillende stadia in de ontwikkeling van een self-service portal. We bespreken de rol van het portal in je (digitale) strategie, gaan in op je doelgroep, het belang van gebruiksgemak en vertellen je waar je op moet letten qua koppelingen en technologie. Na het lezen van deze whitepaper heb je een stevig fundament en een vliegende start voor een self-service portal dat optimaal gaat renderen! > Download whitepaper 'In 5 stappen een gebruiksvriendelijk self-service portal' hier"}}},{"__typename":"PrismicBlogPostBodyImage","id":"Prismic__BlogPostBodyImage__Prismic__BlogPost__YIFUdRAAACIAEn92__body__1","slice_type":"image","primary":{"image":{"alt":"self-service portal whitepaper","url":"https://images.prismic.io/oneshoe-web/aa58d992-09cc-45e6-af47-2371b3f3eb6e_whitepaper+self+service.png?auto=compress,format"}}}],"callToAction":{"document":[{"id":"Prismic__CallToAction__X-BmfREAACgAUZf8","data":{"email":{"text":"hello@oneshoe.com"},"phoneNumber":{"text":"+31302317521"},"body":{"text":"Neem dan contact op met Peter (Digital Consultant) "},"title":{"text":"Ook een self-service portal ontwikkelen?"},"colleague":{"document":[{"id":"Prismic__Colleague__XnoACxAAACMA7tRY","data":{"firstName":{"text":"Peter"},"photo":{"alt":"","url":"https://images.prismic.io/oneshoe-web/58c0c862-100e-4e41-acea-e1d90a2625b7_Peter.jpg?auto=compress,format&rect=0,0,428,428&w=800&h=800"}}}]}}}]},"relatedServices":[{"service":{"id":"W6tYQREAACkAQ3P3","url":"/diensten/digitale-oplossingen","document":[{"id":"Prismic__Service__W6tYQREAACkAQ3P3","data":{"title":{"text":"Digitale oplossingen"}}}]}},{"service":{"id":"XpV1JBAAACAAlUKo","url":"/diensten/online-klantportaal-ontwikkelen","document":[{"id":"Prismic__Service__XpV1JBAAACAAlUKo","data":{"title":{"text":"Online klantportaal ontwikkelen"}}}]}}],"metaTitle":"Whitepaper | In 5 stappen een gebruiksvriendelijk self-service portal","metaDescription":"Na het lezen van deze whitepaper heb je een stevig fundament en een vliegende start voor een self-service portal dat optimaal gaat renderen.","metaRobots":null,"metaImage":{"url":"https://images.prismic.io/oneshoe-web/3276180e-60ef-4556-9457-56d91022e12d_whitepaper+self-service+header.png?auto=compress,format"}}},"prismicNavigation":{"id":"Prismic__Navigation__Xp7AvRIAACUAvL0M","content":{"items":[{"name":"One shoe","description":"Creative and Digital Agency","url":"https://oneshoe.nl/"},{"name":"Cases","description":"Creating daily impact","url":"https://oneshoe.nl/werk"},{"name":"Over ons","description":"WE CREATE DAILY IMPACT","url":"https://oneshoe.nl/over-ons"},{"name":"Diensten","description":"Diensten","url":"https://oneshoe.nl/diensten"},{"name":"Werken bij","description":"WE ARE ALWAYS LOOKING FOR AWESOME PEOPLE","url":"https://oneshoe.nl/vacatures"}]}},"relatedBlog":{"edges":[{"node":{"id":"Prismic__BlogPost__YfJZKhUAACQAuS5y","uid":"rino-groep-self-service-portal","data":{"author":{"text":"One Shoe"},"title":{"text":"De RINO Groep en One Shoe ontwikkelen nieuw self-service portal voor deelnemers, docenten en opleiders"},"image":{"localFile":{"id":"9a3c31b2-a4b5-510f-bcf9-912b8bc50b3d","childImageSharp":{"id":"53a18d6e-28b1-5181-970b-fcf1d1360a4f","fluid":{"aspectRatio":1.3779527559055118,"src":"/static/0a95f73be1b8c9a10d36aa4ce4af230f/d8beb/4ea27fc6-3d9c-4af3-890c-d580a431af12_Teaser%2Bimage%2Bwebsite.png","srcSet":"/static/0a95f73be1b8c9a10d36aa4ce4af230f/a5370/4ea27fc6-3d9c-4af3-890c-d580a431af12_Teaser%2Bimage%2Bwebsite.png 350w,\n/static/0a95f73be1b8c9a10d36aa4ce4af230f/73c85/4ea27fc6-3d9c-4af3-890c-d580a431af12_Teaser%2Bimage%2Bwebsite.png 700w,\n/static/0a95f73be1b8c9a10d36aa4ce4af230f/d8beb/4ea27fc6-3d9c-4af3-890c-d580a431af12_Teaser%2Bimage%2Bwebsite.png 1380w","sizes":"(max-width: 1380px) 100vw, 1380px"}}}}}}},{"node":{"id":"Prismic__BlogPost__X-ClDxEAACcAUqsv","uid":"10-tips-voor-een-goede-mijn-omgeving-voor-gemeentes","data":{"author":{"text":"One Shoe"},"title":{"text":"10 tips voor een goede Mijn Omgeving voor gemeentes"},"image":{"localFile":{"id":"c9e6b787-575b-5122-9939-a4aab3c9adfb","childImageSharp":{"id":"54c71289-25d5-5f7f-b6d4-cc442b8f69cb","fluid":{"aspectRatio":1.3779527559055118,"src":"/static/dcfccd210dc5cbdcd90d7960aaad9929/d8beb/945eac09-3031-4c67-a0e0-3a790d0280da_Teaser%401x.png","srcSet":"/static/dcfccd210dc5cbdcd90d7960aaad9929/a5370/945eac09-3031-4c67-a0e0-3a790d0280da_Teaser%401x.png 350w,\n/static/dcfccd210dc5cbdcd90d7960aaad9929/73c85/945eac09-3031-4c67-a0e0-3a790d0280da_Teaser%401x.png 700w,\n/static/dcfccd210dc5cbdcd90d7960aaad9929/d8beb/945eac09-3031-4c67-a0e0-3a790d0280da_Teaser%401x.png 1380w","sizes":"(max-width: 1380px) 100vw, 1380px"}}}}}}},{"node":{"id":"Prismic__BlogPost__YNsjoBEAACUAacJD","uid":"wat-is-een-service-blueprint","data":{"author":{"text":"Peter Smit"},"title":{"text":"Wat is een service blueprint? 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